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Shipping Dock to
Dock if you have a business dock,
chose this option when you enter the shopping
cart.
Lift
Gate if you need your product
lowered to the ground, please select the lift
gate option when you enter the shopping cart.
We cannot ship
to: 1) PO Box addresses 2) APO/FPO addresses 3)
Alaska or 4) Hawaii 5) Puerto Rico.
Delivery
Time
We have
warehouses throughout the United States. We send
your order immediately to the warehouse nearest
you. Products under 100lbs ship UPS and
take around 5 business days to deliver. Allow
7-14 days for delivery by freight truck for
products over 100lbs. If you have questions about
any of the above please email us.
What
is Our Return Policy?
Please
shop carefully, returns are not permitted if the
merchandise is not defective.
If
the merchandise is defective or damaged,
you must contact us within seven days of your
receipt of your product. If you determine your
product is defective or damaged
later than seven days of receipt of product,
it is a warranty issue and you must contact the
manufacturer.
Within
the first 7 days of receipt of the product, If
you believe the product is defective,
we will ask the manufacturer to speak to you. If
the manufacturer determines the product is
defective, then we will arrange for a full credit
or replacement upon return of the product.
Within
the first 7 days of receipt of the product, if
you refuse your shipment because it was damaged
or determine it was damaged after opening the
box, we will issue a full credit or replacement
safe.
If
you cancel your order before it ships, there is a
$25 cancellation fee to cover our credit card
processing expense.
We
must be informed of all returns. Please e-mail customer
service or call 1-716-326-4499 to inform
us of your return. We will issue a Return
Authorization Number and give you the address
where you can return the product. No
returns will be accepted without a Return
Authorization Number.
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