| Free
Shipping
Dock
to Dock
if you have a business dock, chose this option
when you enter the shopping cart.
Lift
Gate
if you need your product lowered to the ground,
please select the lift gate option when you enter the
shopping cart.
We cannot ship to: 1) PO Box addresses 2) APO/FPO addresses 3)
Alaska or 4) Hawaii 5) Puerto Rico.
Delivery Time
We have
warehouses throughout the United States. We send
your order immediately to the warehouse nearest
you. Products under 100lbs ship UPS and
take around 5 business days to deliver. Allow 7-14
days for delivery by freight truck for products
over 100lbs. If you have
questions about any of the above please
email us.
What is Our Return
Policy?
Please shop carefully,
returns are not permitted if the merchandise is not
defective.
If the merchandise is defective
or damaged, you must contact us within seven days of your receipt of
your product. If you determine your product is defective or damaged later
than seven days of receipt of product,
it is a warranty issue and you must contact the
manufacturer.
Within the first 7 days of
receipt of the product, If you believe the product is defective, we will
ask the manufacturer to speak to you. If the manufacturer determines the product
is defective, then we will arrange for a full credit or replacement
upon return of the product.
Within the first 7 days of
receipt of the product, if you
refuse your shipment because it was damaged or determine it was damaged
after opening the box, we will issue a full credit
or replacement safe.
If you cancel your order
before it ships, there is a $25 cancellation fee to cover our credit
card processing expense.
We must be informed of
all returns. Please e-mail customer
service or call 1-716-326-4499 to inform us of your return.
We will issue a Return Authorization Number and give you the address
where you can return the product. No returns will be accepted without
a Return Authorization Number. |
